Inbound and CRM — customer relationship management RSS

General benefits of a CRM

Logging your work in a CRM takes a few extra seconds of your time. Especially on days where the phone is blasting and customers are taking every second of your time, you maybe don’t even have a few seconds in between. However, when using your CRM well, those extra seconds you spend after an important phone call or meeting actually might save you hours of extra time. We’re going to tell you why. Let us start by stating the obvious: in your CRM you can log important developments your customer is facing. These developments may affect the services you offer or will offer them and therefore is a very important part of your selling strategy. When keeping track of this...

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